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Remote Oracle Apps Application Support
 


Why use remote Oracle Apps support?

There are thousands of midcap companies that have a need for Oracle Apps Remote DBA support but cannot justify the high cost of full-time Oracle Apps Remote DBA support.  Our remote Oracle Apps Remote DBA service plan offers a cost-effective alternative to hiring a full-time Oracle Apps Remote DBA. Because we utilize sophisticated monitoring techniques, BEI can offer world-class remote Oracle Apps database support at super-affordable prices.

Client Requirements:

All clients must provide secure external access to their Oracle database and app servers, either via dedicated dial-in or secure connections over the Internet.  The client must also possess a valid Oracle CSI number for access to Oracle Technical Support.


Remote Oracle Apps Remote DBA Services:

Our remote Oracle Apps Remote DBA service provides 100% of the remote Oracle apps support needs for your company and includes 24x7 access to our staff of 100% OCP Certified Oracle Remote DBAs. 

We require a 12 month service commitment and include the following services:

  • Concurrent Manager monitoring and alerts
  • Initial configuration review and problem identification
  • Installation of Oracle statistics collection mechanisms and quarterly database growth summaries
  • Hourly monitoring of your Oracle database for pending problems
  • Periodic performance analysis & identification of tuning activities
  • Twenty Four hour Oracle emergency support
  • Guaranteed fast response to production outages
  • Reporting and resolving all serious Oracle alert log messages
  • Free use of the BEI TablePack, ServerPack and AuditPack services
  • Complete emergency support for production database outages, regardless of the time required to resolve the problem
  • Four hours of free remote Oracle Apps Remote DBA support every month.  You can use these free hours for any Oracle Apps activity, including patch application, system design, production migrations or personal mentoring.

All this, for only $2k/month per database instance.
 


Additional Remote Oracle Apps Services:

In addition to our Remote DBA support packages, BEI also offers complete Oracle Remote DBA services, billed on a $150 per/hour basis.  These services include virtually every Oracle apps task:

  • Oracle Apps patch application
  • Oracle Apps 11i upgrades
  • Database reorganizations and row re-sequencing for performance 
  • Migration of database objects
  • Implementing change control procedures 

 

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