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Remote Oracle Apps Application Support
Why use remote Oracle
Apps support?
There
are thousands of midcap companies that have a need for Oracle Apps DBA
support but cannot justify the high cost of full-time Oracle
Apps DBA support. Our remote Oracle Apps DBA service plan
offers a cost-effective alternative to hiring a full-time Oracle Apps DBA. Because we
utilize sophisticated monitoring techniques, BEI can offer world-class
remote Oracle Apps database support at super-affordable prices.
Client Requirements:
All
clients must provide secure external access to their Oracle database
and app servers, either via dedicated dial-in or secure connections over the
Internet. The client must also possess a valid Oracle CSI number for
access to Oracle Technical Support.
Remote Oracle Apps DBA Services:
Our remote Oracle Apps DBA service provides 100% of the remote
Oracle apps support needs for your company and includes
24x7 access to our staff of 100% OCP Certified Oracle DBAs.
We require
a 12 month service commitment and include the following services:
- Concurrent Manager monitoring and alerts
- Initial configuration review and problem
identification
- Installation of Oracle statistics collection
mechanisms and quarterly database growth summaries
- Hourly monitoring of your Oracle database for
pending problems
- Periodic performance analysis &
identification of tuning activities
- Twenty Four hour Oracle emergency support
- Guaranteed fast response to production
outages
- Reporting and resolving all serious
Oracle alert
log messages
- Free use of the BEI
TablePack,
ServerPack and
AuditPack
services
- Complete emergency support for production
database outages, regardless of the time required to resolve the
problem
- Four hours of free remote Oracle Apps DBA support
every month. You can use these free hours for any Oracle Apps
activity, including patch application, system design, production
migrations or personal mentoring.
All this, for only $2k/month per database instance.
Additional
Remote Oracle Apps Services:
In addition to our remote DBA support packages, BEI also
offers complete Oracle DBA services, billed on a $150 per/hour basis.
These services include virtually every Oracle apps task:
- Oracle Apps patch application
- Oracle Apps 11i upgrades
- Database reorganizations and row
re-sequencing for performance
- Migration of database objects
- Implementing change control
procedures
Rampant
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