EnterpriseDB Support Oracle Tips by Burleson Consulting

For premium licensees, 24x7 phone support is available.  The number is 732-331-1320. 

Paid licensees have access to the EnterpriseDB Customer Portal (Figure 1.5).  The Customer Portal is your personal “home page” from which you can submit support tickets, view the status of open cases, access the forums and knowledge base, review your contracts and subscribed services, etc.

Figure 1.5: Customer Portal

The support forums are available to all registered users.  The forums are located under Support.  I have found the support forum to be a great avenue to get my questions answered.  The support technicians are fast and knowledgeable. 

At the time of this writing, there are four forums (Figure 1.6) with varying levels of activity.

Figure 1.6: EnterpriseDB Discussion Forums

The Installation forum seems to be the most active to me.  Obviously, this is the place you'll want to go if you have any issues installing EnterpriseDB.

The Remote DBA forum is where you can get administrative types of questions answered.  This forum doesn't have as much activity as the Installation forum but I like to search here first when I have a question.  If I have a question, someone else may have already asked it. 

I spend most of my time in the Developer forum.  I see all kinds of questions here.  I see SQL and PL/SQL but I also see PL/pgSQL, tcl, .Net, developer tools questions, etc.  It's a fun place to hang out and lurk; for a geek of course.

Finally, there is a What's Next forum.  Not a lot of activity here but if you want to ask a question about the future plans for EnterpriseDB or have an idea of a better way to do something, this would be the place.

A quick note about the forums: If you search through the forums and find the answer to a question or read information that you are going to make use of, be sure to notice any version information or the date of the post. 

EnterpriseDB has changed dramatically over the two years and I expect it to continue doing so for a long time.  If you aren't sure, post a new message and refer to the message you found.  Ask if the information is still true and pertinent.  It might be but you might get an even better answer.

The people at EnterpriseDB really read these messages.  They are, usually, responded to very quickly.  And the architects at EnterpriseDB read these messages, also.  I have seen it personally.

 

This is an excerpt from the book "EnterpriseDB: The Definitive Reference" by Rampant TechPress.