EnterpriseDB Support Discussion
Oracle Tips by Burleson Consulting
of the support group and how skilled they are, I had the opportunity to
ask some questions of Shahzad Khokhar, the VP of Customer Support at
I asked Shahzad
which category of question the support group dealt with most often. Shahzad
said, “The most common category of questions is around Oracle compatibility
features. Customers are pleasantly surprised to learn that most of the
compatibility features work right out of the box. For the small set of features
where this is not true, we are able to provide compatible alternatives, which
makes migration a breeze. Customers love the fact that they can leverage their
existing software and personnel skills in addition to saving license costs.”
That follows with
what I have been saying about WHY EnterpriseDB is such a good choice.
I also asked
Shahzad what he would recommend to someone just starting to work with
EnterpriseDB that would allow them to get the most out of EnterpriseDB’s support
several levels of support resources available for customers to get started
quickly. Firstly, all database server and tools products are readily available
for download from our website. As customers work with our products, they can get
detailed product information by utilizing our on-line "search-able"
documentation. We also host several discussion forums on our web site that are
accessible to all customers. Additionally, for subscribed customers, we provide
two levels of support.”
shared some select quotes from various customers with me so I thought I would
share them here.
* "We've been
on resolving a problem with their DB2 UDB Workgroup Edition for 6 months and
they couldn't stop our database from crashing. Yours works."
customer service is a rare thing these days, but you guys are doing a stellar
job. Keep up the good work!"
* "This is the
fastest response I have received from any customer support organization in the
last 12 years."
* "Thank you for
your great support for this successful migration process."
* "Wow! Bulls-eye!
Yes, the Run As services was disabled. Re-booted, started the services and
re-ran the install. Worked flawlessly! Terrific support, thanks again for your
* "You provide
better pre-sales support than some companies (notably Business Objects and
* "I know I've
never worked with such a great support org."
This has been a
brief introduction to EnterpriseDB, the EnterpriseDB Data Server,
EnterpriseDB.com and the EnterpriseDB Network.
based on the world-class open source database, PostgreSQL, and provides Oracle
syntax compatibility integrated with enterprise class tools. EnterpriseDB gives
you scalability, reliability and compatibility all in a single affordable
you two decades of proven reliability and scalability. PostgreSQL has been
running real world applications in academic and government installations for
years and is growing in the enterprise year by year.
compatibility features allow you to mix Oracle, PostgreSQL and ANSI syntax in a
single database. Your Oracle applications can run mostly unchanged and mingled
with other PostgreSQL based applications.
EnterpriseDB procedural language that gives you syntax compatibility with
PL/SQL, is growing in functionality at a rapid rate. PL/SQL is a robust,
dynamic language that offers all of the features required to build real database
information in this chapter, you now know where to get EnterpriseDB, how to pay
for EnterpriseDB and where to go when you have questions or issues. EnterpriseDB
and the EnterpriseDB Network offer world-class support via several venues:
email, forums and telephone.
available based on your needs. With two levels of licensing at very affordable
prices, EnterpriseDB empowers you to choose the support that meets your needs.
This is the end of
the "wordy", touchy-feely portion of the book. You should now have decent
understanding about what EnterpriseDB offers. The rest of this book will be
hands on and technically oriented.
In the next
chapter, we will see how to install EnterpriseDB on both MS-Windows and Linux (Debian
based). We will walk through the installation procedures, the installed
components and the EnterpriseDB architecture.
This is an excerpt
from the book "EnterpriseDB: The Definitive Reference" by Rampant TechPress.